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We just discovered that when postal mail arrives at Elon, it takes up to 5 days for the student to be notified of its arrival. Not acceptable.

Let me tell you why. We sent (from Pittsburgh) a "time sensitive" document to our daughter allowing 2 weeks for the letter to arrive at Elon. We definitely planned ahead. The letter arrived at Elon on December 7.

Our daughter checked many times for the said letter but no luck. On December 11, our very worried daughter told me she had not received the document in the mail, so I rushed the next day (Dec. 12) to have the document re-issued by the originator, and I sent it "OVERNIGHT" via Priority Mail Express to her campus box at Elon (and paid $22.95 to rush it). The new document was guaranteed to arrive the next day (12/13) around 3:00-3:30 pm.

On 12/12, our daughter received an email from Elon "Mail Services" notifying her of mail that had arrived and was ready for pick up. She went to her box and found the original letter. By the way, the email she received clearly shows that said letter arrived at Mail Services on December 7! It took 5 days for her to be notified of the arrival of her document!

See note below: *** ---------- Forwarded message ---------- From: Mail Services Date: Mon, Dec 12, 2016 at 11:43 AM Subject: Elon Mail Services - You Have Mail To: jbalta@***.edu Attention Juliana, You have mail that is ready for pick up in File# 10281. Please bring your Phoenix Card to the front counter of Mail Services located in Moseley. 12/7/2016 3:14:00 PM Balta, Juliana barcode Thank You Elon Mail Services *** So far, she has not been notified of the arrival of the OVERNIGHT package. Obviously, mail is being handled quite poorly.

What do you plan to fix this problem? My phone number is 412-719-****.

I want a supervisor to contact me as soon as possible to find a solution to this issue. Regards, Maritza Balta

Reason of review: Problem with delivery.

Monetary Loss: $23.

Preferred solution: I want to know what will you plan and implement to solve this problem. .

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